RETURN & REFUND POLICY
LIM Tisana™ Return & Refund Policy
At LIM Tisana™, every herbal tea blend is thoughtfully prepared with care and love. Your satisfaction matters to us.
Returns
Due to the consumable nature of our herbal tea products and for food safety reasons, we do not accept returns for changes of mind or non-defective products.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include your order number, a description of the issue, and photographs of the affected product and packaging.
Once your request is reviewed and approved, we will offer a replacement or refund at no additional cost. We will provide instructions if a physical return is necessary.
Refunds
Approved refunds will be issued to the original payment method. Your financial institution may require additional time to process the refund.
Exchanges
We do not offer exchanges for non-defective products.
Contact Us
For assistance with an order, please contact LIM Tisana at:
This policy does not limit any rights provided under applicable consumer protection laws.